User/Device Management in menumiz™ allows administrators or designated users or specific devices (e.g.: KDS, Collection screen, MOAP) to control and manage user accounts within the menumiz™ system. It’s a set of tools and functionalities that help in overseeing and organizing user-related aspects.

Here’s what you can typically expect from User Management in menumiz™:

1. User Account Creation: This feature allows administrators to create new user accounts for staff members who need access to the menumiz™ system.
2. User Roles: User Management provides the ability to control level of access for each user based on given user role.
3. Password Management: Administrators can manage and reset user passwords, enhancing security, and ensuring that staff members can access their accounts as needed.
4. User Deactivation: In cases where a staff member leaves the establishment or no longer requires access to the system, administrators can deactivate or delete user accounts to prevent unauthorized access.
5. User Profile Updates: User Management also includes the ability to update user profiles, ensuring that staff information remains accurate and up to date.

Overall, User Management is a vital component for businesses using menumiz™, as it helps maintain security, organization, and efficient operations by managing user access and permissions.

User Roles

There are two types of roles in menumiz™ POS: human roles and device roles. Human roles are assigned to each employee, while device roles are specialized functions such as KDS, Collection Screen, or MOAP utility app.

Device roles are:

1: Collection screen

2: MOAP

The Collection Screen

 Collection Screen refers to a display monitor designed to show the status of orders (such as start preparing, ready to collect, etc.) and is commonly utilized in self-service or quick-service restaurants. This tool allows for efficient communication of order progress to customers, enhancing the dining experience by reducing wait times and improving order accuracy.

MOAP

The Menumiz Order Auto Placer (MOAP) is a utility app (available on all stores), designed to route dockets directly to printers for QR code-based orders. Without this app, you must keep the menumiz™ POS app active at all times to issue print commands which might not be possible. So MOAP will compensate for live session of the POS to manage the docket printing.

Learn more about MOAP here: https://support.menumiz.com/docs/printer-configuration/moap-app/

Human Roles are:

1. Account Owner  (Super Admin)
2. Admin
3. Manager
4. Waiter
5. Cashier
6. Chef
7. Accountant
8. Customer service
9. Stock holder

Access Roles details

Account Owner (Super Admin)

The Account Owner is the initial user who registers the account. This role, defined by an email-based login, has comprehensive control over the entire system, including access to all modules. The Account Owner can create other admins with equivalent access levels but they cannot remove the Account Owner.

Admin

Admins, established by the Account Owner, also possess full system access. However, their access is based on a username (not email-based login). They cannot remove the Account Owner but can manage or create other user profiles.

Manager

Managers have extensive system access with the following exceptions:

• Cannot remove Admins or the Account Owner.
• Cannot remove stockholders.
• Cannot alter the subscription plan (exclusive to the Account Owner).
• Cannot reset passwords for Admins or the Account Owner (but can for others).

Waiter

Waiters have restricted access, including:

• Full access to Table Side Ordering (TSO) but no access to order history.
• Kitchen Module.

Note: Waiters cannot issue refunds in Table Side Ordering (TSO); only Admins, Managers, or Accountants can.

Cashier

Cashiers have limited access, which includes:

• Full TSO access and order history (Up to 72 hours).
• Access to printers, the menumiz page, and profile.

Note: Cashiers cannot issue refunds in TSO; this is reserved for Admins, Managers, or Accountants.

Chef

Chefs have limited system access focused on:

• Kitchen Module.

Accountant

Accountants have specific access to:

• Order history.
• Full access to menumiz™ pay.
• Refunds, tip management, and the menumiz™ page.
• Access to profiles, X Z & Full Reports, Discount Voucher, billing, and a read-only subscription page.

Customer Service

Customer Service representatives have restricted access, including:

• Table Side Ordering (TSO) access without payment processing or new order capabilities.
• No refund access.
• Access to printers, the menumiz™ page, and their profile.

Stock Holder

Stock Holders, as business beneficiaries, have access to:

• Reports, full menumiz™ pay access, digital menu, discount vouchers, and reviews.
• Management of the menumiz™ page, user management (excluding adding/removing admins), profile, business profile (settings), business settings, billing, and subscription.

Note: Stock Holders cannot access TSO, Refunds, Tips, or Discount Vouchers.