Refund

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In the menumiz™ system, the Refund Section allows you to handle refunds for transactions made at the counter. Whether due to customer dissatisfaction, order errors, or any other valid reason for refunding, this section provides a structured process to manage these situations effectively.

Types of Refunds:

  1. Full Refund: The menumiz™ system currently supports full refunds for payment made at the counter which means the entire amount paid by the customer can be returned.
  2. menumiz™ Pay Refunds: Refunds for transactions made through menumiz™ Pay are not initiated from the business side using this version of the system. To process a refund for a menumiz™ Pay transaction, you should contact our menumiz™ Pay team at menumizpay@menumiz.com . They will guide you through the refund process for such transactions.

How to Initiate a Refund

Here are the steps to initiate a refund for counter transactions:

Step 1

Access the Refund Section: To start the refund process, go the Main Dashboard and navigate to Table Side Order Management > Refund.

Step 2

Initiate A Refund: Within the History & Refund section, you’ll find a list of counter transactions. Click on the transaction you wish to refund. From there, you’ll have option to initial a “Full Refund” or “Partial Refund”.

NOTE: Further information for the “Full Refund” and “Partial Refund” can be found in section https://support.menumiz.com/docs/table-side-order/refund/full-refund-partially-refund/.

Step 3

View The Bill: Before proceeding with the refund, it’s recommended to click the “View Bill” option. This allows you to review the details of the transaction and ensure accuracy.

Step 4

Complete The Refund Window: When you initiate a refund, a refund window will open. To comply with legal requirements, you must:

  • Request and verify the full name and contact information of the customer.
  • Enter the reason for the refund. This helps in tracking and understanding why refunds are being issued.

Step 5

Payment Method For Refund: Refunds must be made using the same payment method that the customer initially used when making the payment. This ensures a smooth and accurate refund process. Available refund methods include cash, card, and e-Wallet.

Step 6

Refunding A Payment

When you need to process a refund, it’s crucial to review all the transaction information, especially the refund amount, before proceeding. Here’s how to complete the refund:

  1. Verification: Ensure that all details are accurate, including the refund amount.

2. Enter PIN: The cashier should input the 4-digit PIN number sent to your manager. This step guarantees secure access and authorization for the refund.

3. Successful Refund: After verifying the PIN, the system will successfully refund the specified amount to your customer.

By following these steps, you can efficiently process refunds for counter transactions in the menumiz™ system. The structured approach helps maintain transparency and accountability in the refund process, making it easier to handle customer requests and resolve any payment- related issues.

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