Taking A New Order at The Counter or At Table Side (Non-QR Code-Based Orders)

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Taking A New Order at The Counter or At Table Side (Non-QR Code-Based Orders)

menumiz™ allows staff to manually take and enter orders directly at the customer’s table during dine-in or at the front counter for takeaways without needing to use QR code-based ordering.

This manual order taking functionality can be used to process both dine-in and takeaway orders using the same workflow.

For dine-in service, waitstaff can visit customer tables, take their orders, and immediately input them into the Menumiz system. For takeaway customers, the cashier staff can take counter orders and enter them directly.

To make this process fast and convenient, the ease of use elements of the system have been optimized for quick manual entry and on-the-go processing using tablet devices. For example, frequently ordered favorites or most popular items can be displayed at the top of the menu for rapid selection.

Key benefits include:

  • Bypass steps needed for QR code-based orders
  • Enter orders verbally communicated by the customer
  • Applicable to both dine-in and takeaway
  • Optimized for speed using handheld devices
  • Configure settings to suit your unique needs

This manual order capture functionality allows busy waitstaff and cashiers to quickly enter orders as communicated directly by customers on-location, packaging them all into menumiz™’s robust order and payment processing system.

Here’s how it works:

(Desktop Version)

Step 1: Start By Selecting “Take New Order”

NOTE: If the basket contains items from a previous unfinished order, the tab will display “Continue Order.”

Step 2: Choose The Order Type

  1. Specifying whether it is dine-in or takeaway.
  2. For dine-in, enter the table number (Supports Alphanumeric) and select “GO.”
  3. For takeaway orders, select the takeaway icon and click “GO.”

NOTE: Table numbers are not verified in menumiz™. You may have multiple orders from the same table.

NOTE: Items may be subject to order type restrictions in digital menu, you may have items which are not available under takeaway or vice versa.

Step 3: Enter Customer’s Information (Optional)

You can optionally provide customer details, such as name, email (for bill delivery), and the number of guests at the table. Entering the number of guests helps generate accurate reports.

HINT: If you enter an email for the customer, the system can track their previous visits.

NOTE: The default customer name is GUEST, and the default headcount is 1.

Step 4: Search For Items

The system displays your digital menu, allowing you to search for items.

NOTE: Further instructions on using the digital menu can be found in https://support.menumiz.com/docs/digital-menu/.

Step 5: Add Items to Basket

Choose items by selecting dish details and adding them to the basket.

Legal Note: The “Add Item panel” UI/UX design is internationally patented under WIPO and owned by Universal Apps Pty Ltd (Australia).

Options:

  1. Add Sidelines

You can add free sidelines to each meal. menumiz™ supports different sidelines for various meals. So, you have option what to offer as sidelines for an individual dish.

Also, you can control the allowed quantity of free sidelines per meal.

2. Add Add-ons

Similar to Sidelines, you can choose Add-ons, but they are not free, so there are fewer restrictions on quantity. The system will not show any reminder of you do not choose any Add-ons.

NOTE: Sidelines and Add-ons cannot have cooking styles or size/type options. You must create separate items for different sizes or types. (e.g.: Small Fries, Large Fries, etc.)

NOTE: Duplicating the same Sideline for a single meal is not allowed. For instance, if a burger permits two Sidelines, they must be distinct items, and duplicates are not permissible. On the other hand, for Add-ons, duplicate items are permitted, but there is a maximum limit in the digital menu for each dish. By default, the maximum number of Add-ons that can be chosen for a meal is set to 10, and this limit is enforced.

Step 6: Shopping Cart Quick View

You can review the shopping cart (Basket) to ensure order is correct, all while verbally confirming with the customer under “Shopping cart quick view while still taking orders. Hence, select you click “Proceed Payment” to proceed to the next step to submit the order.

Step 7: Processing The Order

  1. Order details (order ownership/instructions to the chef under “add notes”).
  2. Sidelines/Add-ons related to the item.
  3. Redeem discount vouchers or gift cards.
  4. Cancel the order (delete the entire order).
  5. Remove items from the cart.

NOTE: Removing an item will also remove related sidelines and add-ons under that item. To add more items, click “Back to Menu.”

Step 8: Proceed With Payment

After processing the order, the system provides options for payment, bill printing, and adding a tip.

Payment features such as:

1.Split The Bill

NOTE: Further instructions on using the digital menu can be found in https://support.menumiz.com/docs/table-side-order/split-billing-2/

2. Print The Bill (checked by default)

3. Add Tip: By adding a tip, a pop-up will appear, allowing your customer to add a tip to the bill if desired.

4. Merge Bills

NOTE: Further instructions on using the digital menu can be found in https://support.menumiz.com/docs/table-side-order/misc/merge-bills/

5. If payment was made upon order, select “Payment was Received”, then only procced checkout for receipt. Otherwise, the order status will be shown “Place the Order with No Payment“.

6. Select the payment method, which can be one of the following:

  • Debit / Credit Card
  • E-Wallet
  • Cash

7. Grand Total for the bill

8. Initiating the “Payment Process” will trigger the bill to be displayed, but please note that it will only remain visible for 15 seconds.

9. Tip Option:

NOTE: Tip options include 5%, 10%, 15%, and 20% only. Tips are not subject to tax, and the system doesn’t apply any tax (if any) to the tip. Crew members may adjust the tip amount before placing the order, at the manager’s discretion, to protect customers by monitoring tips closely.

NOTE: Further instructions on using the digital menu can be found in section https://support.menumiz.com/docs/management/tips-management/

NOTE: Switching between payment methods may change the grand total due to cash rounding (5 cents rounding). Upon placing the order, related dockets will be printed in the kitchen. You can reprint the bill or docket from the Order History if needed.

NOTE: Further instructions on using the Cash Tender can be found in https://support.menumiz.com/docs/table-side-order/misc/cash-tender/

(Mobile Version)

Kindly refer to the desktop guides above. All configurations and features covered apply directly to mobile setting.

The capabilities and features accessible through the menumiz™ mobile app are identical to the desktop platform. This means you can complete all the same order management, customisation, reporting, and other critical restaurant operations tasks while in a mobile setting.

Essentially, the mobile app provides the full menumiz™ ePOS system in an interface optimised for use on smartphones and tablets. So all usage guides, configurations, features, and functionality referenced in our platform guides equally apply to the mobile app – the main difference being the mobile-first user experience design.

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