The Collection Screen is a dynamic feature within menumiz™ designed to streamline the management of serving the orders within your establishment, catering to both dine-in and takeaway or delivery services. This tool is particularly beneficial for businesses aiming to provide a quick and efficient ordering process.
This function allows you to display the order status to your customers, informing them when their order, such as a takeaway, is ready for collection. Alternatively, you can use this system internally to notify your servers about which orders are ready to be served.
Here’s how it works:
The Collection Screen displayes the order type whether this is dine-in, takeaway or delivery (for runners).
In addition to dine-in orders, the Collection Screen efficiently handles takeaway orders. Staff can swiftly retrieve and manage these orders, ensuring that customers who opt for takeaway receive their orders promptly and accurately.
Orders are clearly displayed on the Collection Screen, organized by various options such as order type, table number, order number, queue number, or even the guest’s name, along with their respective order details. This organized layout simplifies the process of prioritizing orders, reducing confusion and enhancing the accuracy of order fulfillment
In summary, the Collection Screen, especially in the context of Order Management, significantly contributes to improving efficiency and the overall dining experience for your customers, whether they’re dining in, opting for takeaway or delivery. It’s a versatile tool designed to cater to the specific needs of your business, ensuring that your staff can provide top-notch service, even during the busiest of times.
NOTE: To access this screen, you need to first create a user/device role in user management as ‘collection screen device’. Then, log in to the system using these credentials.
IMPORTANT: The Collection Screen does not support mobile devices; it is intended for use on larger screens, such as smart TVs or similar display devices
Navigating the Collection Screen
The Collection Screen in menumiz™ offers a user-friendly interface designed to enhance your order management efficiency. Follow this step-by-step guide to navigate and configure the Collection Screen according to your specific preferences.
To interact with the Collection Screen in menumiz™, use the following actions based on your device:
- For Web Users (Mouse Interaction): Access additional options and menus by right clicking your mouse.
- For Touch Devices (Tablet or Smartphone): Touch and long hold, tap on the screen for an extended duration to activate touch-based functionalities.
Here are some key features of the menumiz™ Collection Screen:
- Enter Full Screen: To optimise your view, enter full-screen mode for a more immersive experience. This allows you to display order numbers on the television screen, keeping guests informed about the status of their orders.
- Settings: Customise your Collection Screen by accessing the settings menu to align it your business requirements.
- Dashboard: Easily navigate back to the dashboard for a comprehensive overview of your restaurant’s activities. The dashboard provides valuable insights and real-time information to help you manage your operations effectively.
- Logout: Ensure data privacy by securely logging out the Collection Screen when needed. This helps to protect sensitive information and maintain control over access to the system.
Configure and Customize the Collection Screen Settings Based on Your Preferences
The menumiz™ Collection Screen offers a range of features top enhance order management and streamline the dining experience for both staff and guests. It offers a range of customisable settings and features to enhance your operational efficiency and customer experience.
1. Display Settings
The display settings allow you to highlight various aspects of the aspects of the order process:
- Ready item: This feature highlights items that are ready to be served, allowing your staff to quickly identify and serve these orders.
- Preparing Item: This feature identifies items that are currently being prepared, providing real-time updates on the status of each order.
- Guest Name: This feature displays the guest’s name with privacy consideration (e.g., John Smith displayed as Jo…mith.)
- Dark Mode: This feature allows you to switch a darker theme, reducing eye strain for staff members working in low-light conditions.
2. Serving Type Settings
The serving type settings allow you to manage different types of orders:
- Dine In: This feature helps manage orders for guests dining within your establishment, ensuring efficient service for in-house customers.
- Take Away: This feature allows you to efficiently handle orders for takeaway customers, ensuring that these orders are prepared and packaged correctly.
- Delivery: This feature streamlines the process for delivery orders helping to ensure timely and accurate deliveries.
NOTE: You can set up multiple collection screens, each with different settings tailored for various purposes.